Privacy Policy — jeay9 Bangladesh

1 Data We Collect

jeay9 collects personal data only to the extent necessary to provide a safe, reliable, and fully functional online casino and sports betting experience for players in Bangladesh. The categories of data we collect fall into the following groups:

jeay9 does not collect data that is not reasonably necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond liveness verification for KYC), or health information, unless you voluntarily provide such information in the context of a responsible gaming self-exclusion request.

2 How We Use Your Data

jeay9 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes incompatible with those listed below, and we do not sell your personal data to any third party for marketing purposes.

• Account Management: To create, maintain, and secure your jeay9 player account, including processing login requests, account setting changes, and password resets.
• Identity Verification (KYC): To verify your identity and confirm that you meet the minimum age requirement of 18 years before allowing real-money withdrawals, in accordance with responsible gaming standards.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers, and to maintain accurate transaction records for your account history.
• Platform Delivery: To provide access to casino games (slots, live dealer tables, crash games), sports betting markets (cricket BPL, IPL, T20 World Cup, football), and all other jeay9 platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and other prohibited conduct described in the jeay9 Terms and Conditions.
• Responsible Gaming Compliance: To administer self-exclusion requests, deposit limits, session reminders, and cool-off periods, and to identify patterns of play that may indicate problem gambling behaviour.
• Customer Support: To respond to your enquiries, resolve disputes, and manage any complaints submitted via live chat or email.
• Legal and Regulatory Obligations: To comply with applicable laws, respond to lawful requests from competent authorities, and maintain records as required by financial regulations.
• Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve game selection, user interface design, and overall platform performance.
• Communications: To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and seasonal offers.

The legal basis for processing your personal data includes the performance of a contract (your account agreement with jeay9), compliance with legal obligations, our legitimate interests in operating a secure and fraud-free platform, and — where applicable — your explicit consent (for example, when opting in to marketing communications).

3 Data Sharing and Third Parties

jeay9 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Service Providers: We share financial transaction data with mobile financial services (bKash, Nagad, Rocket, Upay) and banking partners (BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank) as required to process your deposits and withdrawals. These providers receive only the data necessary to execute the transaction.
• KYC and Identity Verification Partners: We may engage third-party identity verification services to assist with automated document verification and liveness checking. These partners process identity documents solely on our behalf and under strict contractual data protection obligations.
• Game Providers: When you play a game supplied by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical data (such as a pseudonymous player ID and session token) is shared with that provider solely to facilitate gameplay. Game providers do not receive your full identity or contact details.
• Fraud Detection and Security Services: We use specialist third-party services to assist with fraud detection, transaction monitoring, and platform security. These services process data under our instruction and are prohibited from using your data for their own purposes.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of jeay9, our players, or the public.

All third-party service providers engaged by jeay9 are contractually required to implement appropriate technical and organisational security measures to protect any personal data shared with them. jeay9 remains responsible for ensuring that such partners handle your data in a manner consistent with this Privacy Policy.

4 Cookies and Tracking Technologies

The jeay9 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. jeay9 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the jeay9 platform to function correctly. They enable core features such as secure login sessions, account authentication, anti-fraud checks, and navigation between pages. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players navigate the jeay9 platform — which pages are visited most frequently, how long sessions last, and which features are used most. This data is used exclusively to improve the platform experience. No individual player is identified from analytics data.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language display, last-visited game category, and responsible gaming tool configurations, so that you do not need to re-enter these preferences on every visit.
• Session Security Cookies: Short-lived cookies that maintain the security of your authenticated session, preventing session hijacking and cross-site request forgery. These expire automatically when you close your browser or log out of your jeay9 account.

jeay9 does not use third-party behavioural advertising cookies or allow advertising networks to place tracking cookies on our platform. We do not use cookies to build profiles of your browsing activity across other websites.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies may prevent you from logging in to your jeay9 account or accessing certain platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

5 Data Security and Retention

jeay9 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• 256-Bit SSL Encryption: All data transmitted between your device and the jeay9 platform is encrypted using 256-bit SSL/TLS protocols. This applies to every page of the platform, including the login page, cashier section, and account settings.
• Encrypted Data Storage: Sensitive personal data stored on jeay9 servers — including identity documents, payment details, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within the jeay9 organisation is restricted on a strict need-to-know basis. Staff members who handle player data are trained in data protection obligations and are bound by confidentiality agreements.
• Multi-Factor Authentication (MFA): jeay9 supports multi-factor authentication for player account login. We strongly recommend that all players enable MFA in their account security settings to provide an additional layer of protection against unauthorised account access.
• Regular Security Audits: jeay9 conducts periodic security reviews and penetration testing of our platform infrastructure. We maintain an incident response plan to address any data security events promptly and effectively.

Despite these measures, no method of data transmission over the internet or electronic storage is entirely infallible. jeay9 cannot guarantee the absolute security of data transmitted to or from the platform, and players are encouraged to use strong, unique passwords and to log out of their accounts after each session, particularly when accessing the platform from shared or public devices.

Data Retention: jeay9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and identity data is retained for a minimum of five years following account closure to comply with applicable financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years for regulatory and audit purposes.
• Customer support communications are retained for three years following the resolution of the relevant enquiry or complaint.
• Marketing communication preferences and consent records are retained for the duration of your account plus two years.
• Technical and usage logs are retained for up to 12 months for security and performance monitoring purposes, after which they are automatically deleted or anonymised.

6 Your Privacy Rights

As a jeay9 player, you hold a number of rights with respect to the personal data we hold about you. jeay9 is committed to facilitating the exercise of these rights in a straightforward and timely manner.

• Right of Access: You have the right to request a copy of the personal data jeay9 holds about you. We will provide this information in a clear, structured format within a reasonable period of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update many account details directly through the account settings section of the jeay9 platform.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that certain data must be retained to comply with legal obligations, and erasure requests will be fulfilled to the maximum extent permitted by law.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where your data has been processed on the basis of your consent or for the performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or transmit it directly to another service provider where technically feasible.
• Right to Object to Marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from jeay9, update your notification preferences in your account settings or contact jeay9 support directly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of the above rights, contact the jeay9 support team via live chat or by emailing [email protected]. To protect your privacy, jeay9 will verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

7 Children's Privacy

The jeay9 platform is strictly intended for adults aged 18 years and older. jeay9 does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps, and our KYC process requires identity documents confirming that account holders meet the minimum age requirement.

If jeay9 discovers or has reason to believe that personal data has been collected from a person under the age of 18, we will take the following steps without delay:

• Immediately suspend the account associated with the underage individual.
• Delete all personal data associated with the account from our active systems to the extent technically feasible.
• Reverse any financial transactions where this is practically possible and not in conflict with legal obligations.
• Report the matter to relevant authorities if required by law or where there are safeguarding concerns.

Parents and guardians are strongly encouraged to supervise minors' use of internet-connected devices and to implement appropriate parental control software to prevent access to online gambling platforms. If you believe a minor has registered or attempted to register on the jeay9 platform using your details or a fabricated identity, please contact jeay9 support immediately at [email protected] so that we can investigate and take appropriate action.

8 Policy Updates and Contact

jeay9 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, legal requirements, or regulatory guidance. When we make material changes to this Privacy Policy, we will notify registered players by posting a prominent notice on the jeay9 platform and, where appropriate, by sending an email notification to the address registered on your account.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy each time you visit the jeay9 platform to remain informed about how we are protecting your data. Your continued use of the jeay9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or jeay9's data handling practices, please contact us through any of the following channels:

• Live Chat: Available directly within the jeay9 platform, 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) peak hours.
• Email: Contact the jeay9 data protection team at [email protected]. Please include "Privacy Enquiry" in the subject line of your email to ensure prompt routing to the appropriate team member.

jeay9 is committed to resolving all privacy-related enquiries fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or seek other appropriate remedies under applicable law.